Refund Policy

1. Our Commitment

We strive to resolve every streaming issue on the same call. If we are unable to resolve your issue through no fault of your own, you may be eligible for a full or partial refund as described below.

2. Eligibility for a Refund

You may be eligible for a refund if:

• Your streaming issue was not resolved during the support session and no resolution path was provided
• You were charged without receiving a support session
• The issue was caused by a platform-side outage beyond our control and we were unable to provide any resolution guidance

Refunds are generally not available if:

• The issue was resolved during the support session
• You declined to follow the resolution steps provided by our specialist
• The issue recurred after the call due to circumstances unrelated to our support
• More than 7 days have passed since the support session

3. How to Request a Refund

To request a refund, contact us within 7 days of your support session:

• Phone: +1 (800) 600-0063
• Email: info@mynowstream.cloud

Please provide your name, phone number, the date of your support session, and the reason for your refund request. We will review your request within 5 business days.

4. Refund Processing

Approved refunds will be processed to your original payment method within 5-10 business days, depending on your payment provider.

5. Independent Service Reminder

MyNowStream is an independent third-party support service and is not affiliated with any streaming platform. Refunds from MyNowStream are separate from any refunds or credits that may be available directly from streaming platforms such as Peacock, Hulu, Amazon, or Apple.

6. Contact

• Email: info@mynowstream.cloud
• Phone: +1 (800) 600-0063
• Website: mynowstream.cloud