MyNowStream ("Company," "we," "us," or "our") is a USA-based independent streaming support service. This Privacy Policy explains how we collect, use, and protect your information when you visit mynowstream.cloud or contact us for support.
We collect information you provide directly, including your name, phone number, email address, and details about your streaming issue. We also collect technical information automatically such as your IP address, browser type, and pages visited, through standard web analytics tools.
We do not sell your personal information. We may share information with trusted service providers who assist us in operating our business (such as payment processors and analytics providers), or when required by law.
We use cookies and similar tracking technologies including Google Analytics and Google Ads tracking pixels. These help us understand how visitors use our site and measure the effectiveness of our advertising. You can control cookies through your browser settings.
Calls to MyNowStream may be monitored and recorded for quality assurance, staff training, and service improvement purposes.
In compliance with applicable federal and state laws -- including the Electronic Communications Privacy Act (ECPA) -- callers will be informed at the beginning of a call if it is being recorded. By continuing a call after this notice, you consent to recording.
All-Party Consent States: Some states require all-party consent for call recording, including California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington. When required by law, we obtain explicit consent from all parties before recording begins. If you do not consent to recording, please inform our representative at the start of the call and we will accommodate your request.
Storage and Retention: Call recordings are stored securely and accessible only to authorized MyNowStream personnel. We do not sell or share recordings with third parties except as required by law. Recordings are retained for up to 12 months and then securely deleted.
Your Rights: You may request access to or deletion of a call recording by contacting us at info@mynowstream.cloud or calling +1 (800) 600-0063.
We implement appropriate technical and organizational measures to protect your information from unauthorized access. However, no method of transmission over the internet is 100% secure.
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.
You may request access to, correction of, or deletion of your personal information by contacting us at info@mynowstream.cloud. California residents have additional rights under the CCPA including the right to know, delete, and opt out of sale of personal information. We do not sell personal information.
We may update this Privacy Policy from time to time. Changes will be reflected by the updated date above. Your continued use of our site constitutes acceptance of any changes.
INDEPENDENT SERVICE PROVIDER DISCLAIMER: MyNowStream is an independent third-party streaming support service and is NOT affiliated with, endorsed by, or officially connected to Peacock, NBCUniversal, Amazon, Amazon Firestick, Hulu, Apple, Apple TV, or any other streaming platform or device manufacturer. All product names and trademarks are property of their respective owners. Our service charges a fee -- please review our Terms and Conditions before calling. | Privacy Policy | Terms | Call Recording | Refund Policy